Junior IT Business Analyst - BSS & CRM Systems (Remote in Bali)

Join Dito Telecommunity Corporation, a leading innovator in telecommunications, as a Junior IT Business Analyst specializing in BSS (Business Support Systems) and CRM (Customer Relationship Management) Systems. This is an exciting opportunity to work remotely from Bali, contributing to the digital transformation of our operations. In this role, you will collaborate with cross-functional teams to analyze business requirements, design system improvements, and ensure seamless integration of BSS and CRM systems. Our company is committed to fostering a collaborative and innovative environment, where your ideas and contributions are valued.

As a Junior IT Business Analyst, you will work closely with our IT team to gather and document business processes, translate these into technical specifications, and ensure that our systems align with our business goals. You will use tools like JIRA, Confluence, and Microsoft Office to manage projects and communicate effectively. This role offers a unique chance to grow within a dynamic and supportive team, with opportunities for professional development and career advancement.

📋 Tanggung Jawab Pekerjaan

• Analyze business requirements and translate them into technical specifications for BSS and CRM systems.
• Collaborate with IT teams to design and implement system improvements.
• Document business processes and ensure they are accurately reflected in system documentation.
• Conduct user acceptance testing (UAT) to validate system performance and usability.
• Ensure seamless integration of BSS and CRM systems to support business operations.
• Provide training and support to end-users on system usage and best practices.
• Participate in cross-functional teams to drive digital transformation initiatives.
• Stay updated with industry trends and emerging technologies to propose innovative solutions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in a similar role, preferably in the telecommunications industry.
• Proficient in English, both written and spoken.
• Familiarity with BSS and CRM systems, such as Oracle BSS/CRM, Amdocs, or similar platforms.
• Experience with project management tools like JIRA and Confluence.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a remote environment.

🛠️ Keahlian

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