Customer Service Specialist - Bali (Canggu, Ubud, Denpasar & Surrounding Areas)

Join Kalimas Sarana Suplindo, a leading provider of integrated business solutions in Indonesia, as our next Customer Service Specialist in beautiful Bali! We're seeking a dynamic, customer-focused professional to deliver exceptional service while supporting our strategic initiatives. Based in Canggu, Ubud, Denpasar, and surrounding areas, this role offers a unique opportunity to work in a vibrant, multicultural environment while making a meaningful impact on our clients' satisfaction.

As a Customer Service Specialist, you'll be at the heart of our operations, handling inquiries, resolving issues, and ensuring our clients receive the highest level of support. Using tools like Zendesk and Salesforce, you'll work closely with our team to streamline processes and improve customer experiences. This is a fantastic opportunity to grow your career in a company that values innovation, collaboration, and continuous learning.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by handling inquiries, complaints, and requests promptly and professionally.
• Use CRM systems such as Salesforce and Zendesk to manage and track customer interactions.
• Collaborate with internal teams to ensure seamless service delivery and problem resolution.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Stay updated with industry trends and best practices in customer service.
• Assist in training new hires and supporting team members as needed.
• Contribute to the development of customer service policies and procedures.
• Ensure compliance with company policies and regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Psychology, or related field.
• Minimum 2 years of experience in customer service, preferably in a corporate or B2B environment.
• Strong communication and interpersonal skills.
• Proficiency in English and Bahasa Indonesia.
• Experience with CRM systems such as Salesforce or Zendesk is a plus.
• Ability to work in a fast-paced, dynamic environment.
• Willingness to travel to different locations in Bali.
• Valid SIM (Indonesian Identity Card) and ability to work legally in Indonesia.

🛠️ Keahlian

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